Rental and Service

Service industry  Project industry  Enterprise Resource Planning (ERP)  Customer Relationship Management (CRM)

NAV Enhanced Service Solution (NESS)

The NESS vertical solution is a registered Add-On to Dynamics NAV, intended for companies with demanding needs in the area of complex services provision including the sale of equipment such as copy machines.

Key processes covered by the solution in the area of professional and complex services provision include among others:

  • Provision of equipment/device service
  • Provision of services based on sales structure
  • Sale of services in connection and service contract management
  • Invoicing of on basis of service contract billing
  • Equipment rental/leasing management

All services that are performed on a contractual basis, have a similar quality – measurability of service provided, this comprises the basis for contract billing.

Key needs

  • Effectively create service contracts including the rental of equipment
  • Variable settings for types of service that may be invoiced (rental, installment plan, unit-based tariffs, service and maintenance, fees etc.)
  • Detailed accounting of meter readings, service and invoicing histories
  • Easy to use tool for batch service invoicing
  • Dispatch board for registering and planning service visits
  • The possibility to integrate online service dispatching via MDA for service technicians
  • Interface for customer e-mail notification of service process status (informs throughout course of service process)
  • Web-based ordering system for goods and services integrated with sales and purchasing (B2B, B2C)
  • On-line accounting of all transactions into general ledger

Key Functions of NESS Vertical Solution

Service Contract and Service Item Card 

  • Wizard for creation of Service item card-contract before actual machine sale 
  • Meter reading entries on Service item 
  • Subsystem for meter readings
  • Wizard for creation of contract from Sales or Service item 
  • Adjustment of sample contract as template 
  • System for creating contract service provisions – i.e. service functions 
  • Batch processing of invoiced services 
  • Pricelist update using batch function
  • Integration of fixed assets and contract

Service Orders/ Visits to Customer 

  • Wizard for creation of service orders 
  • Automatic update of service order status according to status of ordered service items 
  • System for meter reading entries into service orders  
  • E-mail notifications of service status to customer  
  • Wizard for frequently ordered items 
  • Planning and tracking of service status via expanded dispatch board

Other Functions

  • Management of machine buy back
  • Configurator of compatible components and services for machine sale
  • Splitting services across cost center/department via template
  • Machine claim management integrated with sales and service 

Functionality

Benefits

Uniformity in service contraction creation and setup, simplified procedure Increased system performance (min. 60%) during service contract creation without the necessity of individual settings with the help of pre-defined templates. Decrease to number of staff required to create and maintain service contracts.
Reduction in time spent on regular invoicing Joint management of invoicing integrated with invoicing calendar which, enables increased user system effectiveness by 90% against standard system user procedure.
Expanded system for accounting services provided to customer in accordance to conditions of service contract Variable method for accounting service visit parameters for a machine including rental which assists in providing high-level service with respect to the actual and future needs of needs of the customer without the necessity of repeated modification to system code. This leads to a savings on additional customer system requirements by 60% on average.
Wizard for the creation of service orders and dispatch board Modern dispatching requires operative management with a minimum of employees. Individual operations have been designed so that they can process online customer requirements as fast as possible while reducing the workload of employees by up to 30%. 
Automatic update of service status Offers the direct ordering of service visits with automatic status update which, enables a reduction in the time between the order of a spare part or consumable and the completion of the service visit by 20%.
Sending of service order status to customer Increased transparency behind service visits and reduced customer call time by up to 10%.
Interface for mobile service technicians Increased effectiveness of service technicians together with a reduction in reaction time by 30% and a time-savings in processing service orders by 60%.
Sales configurator Increased performance and accuracy during the generation of sales quotes/orders.
Cost splitting Time-saving by up to 20% during the accounting of costs and revenue per individual cost center, group and sales representatives etc.

Are you interested in the details of this solution?

We will be happy to introduce key features, prepare such a proposal for your company for application software, implementation, and support.

Contact your sales representative directly or email us at info@navertica.com.

We are a long-term partner of Microsoft and we have experience with the development and implementation of ERP, CRM, DMS systems and their integration.

You can ask for a presentation or offer right away.