NAV Enhanced Service Solution (NESS) 

The NESS vertical solution is a registered Add-On to Dynamics NAV, intended for companies with demanding needs in the area of complex services provision including the sale of equipment such as copy machines.

Key processes covered by the solution in the area of professional and complex services provision include among others:

  Provision of equipment/device service
  Provision of services based on sales structure
  Sale of services in connection and service contract management
  Invoicing of on basis of service contract billing
  Equipment rental/leasing management

All services that are performed on a contractual basis, have a similar quality – measurability of service provided, this comprises the basis for contract billing.

Standard Microsoft Dynamics NAV expanded to include the Navertica NESS Add-On provides support to the following areas: 

  Process management
  Purchase and Sales
  Warehousing
  Service contracts
  Invoicing of services
  Service orders and visits
  CRM
  EDI communication
  Finance management 

A Vertical Solution for Managing Service and Service Contracts

Standard Microsoft Dynamics NAV includes functionality for the periodic invoicing with fixed tariffs. Standard NAV without the NESS vertical solution however does not support the ability to account services in connection with equipment for meter readings, pricing and subsequent invoicing.
Microsoft Dynamics NAV with the NESS vertical solution supplements the standard account of service contracts with a robust tool for the provision of related services. These variables which, are connected with the sale of equipment/devices and can comprise an aspect of customer service in the form of a rental or leasing contract. In this environment, each piece of equipment possesses with a meter to record consumption of units (e.g. clicks, watts, kilobytes etc.) This meter is further connected to the accounting of service contracts and serves as the basis for further invoicing. The expanded contract functionality also includes a variable invoicing calendar, price categories for services and tools designed to assist invoice controlling. Contracts are further supplemented with the possibility of mutual connection types that enable batch invoicing or also, separate methods of price calculation for services.
In the NESS vertical solution, the standard NAV service module has been expanded in its ability to process service orders to include tools for recording and accounting service provided to a particular piece of equipment or device. In order to simplify the creation of service orders and reduce margin of error, the systems offers a “wizard” to guide the user through the necessary steps in creating a service order. For controlling and the planning of service orders, NESS utilizes an expanded version of the standard dispatch board.
An integral part of NESS is connected with purchasing in the form of automatic updates of purchase orders according to order status, purchase interface, or connection of item to fixed assets.

 For more information regarding the NESS professional service management solution, please contact us at info@navertica.com or call +420 541 425 973